CIO Mindset – Enable and Govern
Historically the role of the CIO was to centralize and control IT resources and data and then somehow move the organization forward. Frequently that meant saying NO to users with routine and even innovative requests.
A recent post by one of my Weidenhammer colleagues got me thinking about a better approach to moving the business forward and transforming operational activities to accelerate business.
For a long time, I have been advocating that IT needs to show users (and their managers) how to do “things right.” Make it easier for them to use and leverage technology “properly” while at the same time, making it more difficult for them to do it the “wrong way.” The idea being, show departments the right way to use technology, to facilitate a new capability and have the proper procedures to ease its use and be intuitive to follow.
Buried in this Weidenhammer post was a quote by Kevin Wright, CIO at Softchoice. He used the phrase “Enable and Govern.” Much simpler to understand and much easier to grasp.
CIOs need to ENABLE the user community. Don’t just centralize, control and block what is being attempted. We need to enable the business, let users get the benefit. But provide some governance to ensure security is maintained, technology is used effectively and efficiently and the processes are streamlined and less complicated. Enable the business with new functionality but govern its use to ensure proper deployment.